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BSM Iberia

Business Service Management Iberia is a company with vast experience in Performance and Capacity Management, a discipline whose goal is to achieve the agreed-upon service levels in the most cost and time-effect manner.

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BSM Diagram

Business Service Management Iberia is a BMC partner with substantial experience in Performance and Capacity Management, a well-defined ITIL process that includes:

  • Monitoring the performance of the services and the infrastructure elements
  • Making more efficient use of the available resources
  • Understanding the current and future demands
  • Influencing the demand for resources
  • Establishing a capacity plan to deliver service levels in line with business objectives

The goal of Capacity Management is essentially to establish a balance between cost and capacity and between supply and demand in order to meet the service level objectives in the most effective and time-efficient manner

The proactive performance and capacity management would help you answer the following questions:

  • What is the average utilization of my servers?
  • What resources are consumed by the different applications and DBMS?
  • Where are the bottlenecks?
  • Are users’ consumption well balanced across the different instances?
  • Is server utilization balanced?
  • What are the most used transactions?
  • What is the average workload responsiveness?
  • How does workload consumption vary during the day?
  • What component accounts for the largest part of the SAP application’s response time (CPU, IO,…)?

Tel:+34 91 623 6008
Fax:+34 91 131 1701