Service Catalog
Besides the traditional sale of BMC’s solution for Performance and Capacity Management, BSM Iberia has the full backing and support of BMC to offer the following services:
Subscription-based performance and capacity management services
Licensed on subscription terms, these services provide for the collection, summarization and centralization of performance data in a historical database from which daily, weekly and monthly reports are generated to track the evolution of systems and applications to avoid possible degradations in the level of service.
VIP maintenance and support
This service extends the support and maintenance terms of the licensed products to cover situations outside the scope of product problems and their resolution, such as usage questions, interpretation of results, best practices to conduct a performance study, etc.
Assistance in the implementation of a Capacity Management process
This service is meant to help establish a Capacity Management process, including the delivery of courses on the discipline and methodology.
Capacity planning services on workload growth, bottleneck analysis, hardware sizing and consolidation
These are project-based services to help in the decision making process and determine the resources required to deliver a certain quality of service.
Second-opinion services
We will provide you with comprehensive and unbiased information and alternatives to support the decision making process.
Training on the solution BMC Performance Assurance
Basic, advanced and implementation courses to make the most of the solution.
Tel:+34 91 623 6008
Fax:+34 91 131 1701